Privacy Policy

Sheenashona is committed to ensuring that your privacy is protected. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 2018.

This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.  By registered or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

We collect information about you to

  1. Process your order 
  2. Register your account and contact you with information about your account
  3. Ensure that we provide you with the best possible service.

Payment Processing And Dispatch Of Your Order

To process your order we need your name, address and contact details including telephone and/or mobile number, billing and delivery address. As you go through the checkout process using our online web site once you have agreed to our terms and conditions in order to make payment you leave our website and the payment takes place with Worldpay.  We use Worldpay - “secure payment services” as our payment gateway. You can pay by debit, credit card or PayPal.

Worldpay will need your debit or credit card number and expiry date, plus any additional security details that the debit/credit card or PayPal account processor may require. This process takes place in their secure environment. We follow the strict instructions and rules of Worldpay. We have no access to your debit or credit card numbers provided to Worldpay only the transaction data in our Worldpay account portal which shows the sale, your name and address, contact details, the value of the payment and any risk assessment given.

When you purchase by telephone with us we also use Worldpay to process your order providing them with your name, address, post code, debit or credit card number, expiry date and security details using their online Moto service. We do not hold any finanical information on you. We then process the order in our Sheenashona back office system inputting your name, address, post code, billing and delivery address, contact telephone numbers and email address along with the items purchased and the authorised transaction number confirmation given by Worldpay Moto and the tracking number of the delivery service allowing us to process & dispatch your order. We also/may need to provide your name, address and email contact information to our delivery courier to enable them to provide you a unique tracking number via email to track the status of your delivery. If you have any queries about the security of the system please contact customerservice@sheenashonajewellery.com. 

At all times we endeavour to ensure that all financial transactions processed have the highest possible risk management procedures and processes in place. Here at Sheenashona Jewellery we have implemented a risk management package with our payment gateway to help protect you our valued customers and our business. In addition to electronic risk management procedures in certain circumstances we may also undertake additional checks before dispatching an order. It is therefore very important to ensure that any information supplied to us is 100% accurate. In the case of any potential fraudulent behaviour our company policy is clear - we will in all cases cooperate to the fullest extent with the appropriate policing authority and in such circumstance should they ever arise as a business, we will always prosecute.

The Sheenashona website is hosted on our own server directly with Iomart. We adhere to the polices and procedures as set out with Iomart. Access to our server is by permission only for development and/or support via the Iomart technical support system.

Account Management

When you register for an account with Sheenashona Jewellery you can choose to opt out of receiving any marketing email communication from Sheenashona Jewellery. In addition if you are receiving emails from Sheenashona Jewellery and would like them to stop you can opt out on the ‘my account’ page. When you register to use our website we need to know your name, postal address and email address and you can also add your date of birth in order to receive birthday reminders.

You will not receive emails from a third party as a result of buying from www.sheenashonajewellery.com. From time to time we may provide some information to external agencies for research and analysis purposes however no personal information regarding your account is passed to any external agencies. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Definition - What Are Cookies
 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Where do Cookies Come From 

There are typically two sources of cookies. 1) First party cookies sent direclty by the website you accessed (ours) onto your device. 2) Third-party cookies sent by a third party that provides functionality through our website, such as vidoe clips or social media, This helps the third party remember your preferences when you visit ours and others webstes.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies Used

Sheenashona currently uses cookies by Google Analytics and AddThis. By using our website,you agree that we can place these types of cookies on your device.

Data Analysis

Information is collected in aggregate for the purposes of statically analysis to monitor website usage. These statistics do not include any information that can be used to identify any individual. We also may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Google Analytics 

Google Analytics generates detailed statistics about visitors to a website for marketing purposes. Google Analytics can track users across search engines, email campaigns and display advertising giving advertisers the opportunity to optimise campaigns on multiple platforms.
Data Collected: Anonymous (ad serving domains, browser type, demographics, language settings, page views, time/date), Pseudonymous (IP address). Data sharing: Google stores the information collected by these cookies on servers in the United States and may transfer anonymous data to third-parties.For more information please see Google’s Privacy Policy.

Google Analytics Cookies Used And Description

__utma - This cookie provides each unique browser visiting our site with a unique ID. This means repeat visits to our website via the same browser are recorded as belonging to the same (unique) visitor.
__utmb - The Google Analytics tracking for ga.js uses two cookies to establish a session.
__utmc - This description is specific to the ga.js tracking code for web pages.
__utmz - Google Analytics stores the type of referral information in a cookie and is used to determine visitor navigation within our site. The cookie has a 6 month expiration date.

AddThis

AddThis button spreads content across the Web making it easy for visitors to bookmark and share with other people. It provides user bookmarking and sharing activity statistics.
AddThis tools set cookies as part of its user measurement and analytics features. These cookies are set on the .addthis.com domain. The AddThis tools also use cookies to manage user sharing preferences.
Data Collected: Anonymous (browser type, page views, referring URL, traffic statistics, time/date), Psudeonymous (IP address, unique device ID).
Data Sharing: Aggregate data is shared with third parties.
For more information please see the AddThis Privacy Policy 

AddThis Cookies Used And Description 

uid - Uniquely assigned machine-generated user ID
di/dt - Maintenance cookies that help manage expiration for other cookies
bt - User interest modelling
uvc - Measures how often we see an AddThis user
ssc/psc/uvc - These cookies are used in recording user sharing and social activity
loc - Geolocation, used to help publishers know approximately where people sharing information are located. (State level)
uss/ups - Used to record user-specified sharing preferences
ssh/sshs - Used for optimizing sharing settings for the user
dbm - User preferences on whether to see toolbar download options      

Social Media Sites

datr, lu, s, locale, c_user, xs - Facebook cookie allowing sharing of a page via Facebook
pid, k, guest_id,_twitter_sess< orginal_referer, external_referer, js - Twitter cookies allowing sharing of a page via Twitter 

Changes To This Privacy Policy

From time to time we may update our privacy policy.        

Contacting Us

All comments, queries and request relating to the use of your information are welcomed and should be addressed to customerservice@sheenashonajewellery.com        
                        

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